Requests are automatically assigned to staff members based on predefined rules and workload balancing.
The system intelligently distributes requests to ensure efficient task management.

Staff members are assigned roles based on their expertise and responsibilities.
They can view and manage requests assigned to them, updating statuses and providing necessary responses.

Requesters can monitor the status of their requests through the system.
They receive notifications and updates as staff members work on and resolve their requests.

Administrators have access to a dedicated dashboard where they can oversee all requests across the organization.
Admins can assign escalated requests, manage user accounts, and generate reports on request handling metrics.

The system supports requests originating from different locations, allowing for centralized management of distributed teams or branches.

Categories for requests can be customized to fit the specific needs of the organization.
New categories can be added or modified as the organization evolves.